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KAISER-PERMANENTE MEDICAL CARE PROGRAM OF OHIO - CLEVELAND, OHIO

Administrative Intern (5/83 to 4/84)

Responsible for statistical analysis of patient service levels. Completed patient survey reports coordinating medical data with emergency room and laboratory use. Analyzed data related to extended hours programs. Completed analysis of laboratory materials ordering procedures (economic order quality analysis).

NAVAHO NATION HEALTH FOUNDATION - GANADO, ARIZONA

Assistant to the Comptroller (5/82 to 8/82)

Participated in project conducted by Northwestern University in conjunction with Indian Health Service facility. Responsible for data collection and revision of Hospital policies and procedures manual. Completed report analyzing operational challenges in funding and personnel areas. Developed computer-based materials management tracking system.

EDUCATION

Case Western Reserve University

Cleveland, Ohio -- BA May, 1984, Cum Laude

Medical Anthropology, Political Science

CONTINUING EDUCATION

Weatherhead School of Management, Case Western Reserve University

Cleveland, Ohio -- Completed graduate courses including Computer Science, Accounting, Finance, Economics, Marketing, Organizational Behavior, Organizational Management, Operations Research and Operations Management, 1985-1987.

Health Insurance Association of America: Group Health and Life Benefits Certification, 1987. Managed Care Certification, 1996

National Foundation For Health Care Quality: Certified Health Quality Professional, 1996

International Foundation of Employee Benefit Plans: Five of ten courses completed towards Certified Employee Benefit Specialist designation, 1992.

M.R. Communication Consultants Incorporated: Presentations That Work, 1986.

The Tracom Corporation: Producing Results with Others, 1986.

HONORS & AWARDS

American Marketing Association: Health Marketing Recognition 1984, 1986 Departmental Honors (C.W.R.U.)

Dean's List, 4 semesters (C.W.R.U.)

PROFESSIONAL AFFILIATIONS

Academy For Computing Management, 1993-1996

American Marketing Association, 1984-1991

Academy of Health Services Marketing, 1984-91

Institute for Management Sciences, 1983-84

Group Health Association of America, 1986-89

National Council of Prescription Drug Programs, 1990 - 1993

COMPUTER LITERACY- See Skills Inventory Page

REFERENCES Available upon request.